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How do I get access to a class I purchased?

Locate  your confirmation email:

After your purchase, you may receive two emails. One will be a receipt email with the details of your purchase. The other will be an email from Mighty Networks, from the sender address milanart@mn.co, to finish setting up your login details, such as creating a password, if you don't already have a Milan Art account. If you do already have a Milan Art account, be sure to use the same email address that you use to sign into your account when making a purchase. Your newly purchased classes will then be automatically added to your account for you when the same email address is used.

  • After making a purchase, most emails are delivered to your inbox within 20 minutes, however, depending on your payment method and how fast it processes, it can take up to 4 hours to receive an email. 
  • If you do not already have a Milan Art account, and you do not see the email from milanart@mn.co within 3-4 hours, please check your All Mail, Promotions, Spam and Junk folders.
  • Try searching milanart@mn.co in your email account as this will be the address that the email is sent from.

If you are still unable to locate the email needed to finish setting up your login details, or a different email address was used, please email our Artist Support team at info@milanart.com and we'll be happy to help you get access as quickly as possible.

Once you have created a password for your account:

  • You can then log into your account either on the Milan Art app or by using the website version at https://app.milanart.com using the email address that was used to purchase your class(es) and your password.
  • Check the menu in the Milan Art Institute app/website and you should see your purchase. If the same email address was used for your purchase that you use to sign into your account, your classes will have been automatically added to your account for you. If a different email address was used, please reach out to info@milanart.com to let them know so they can be sure to add your classes for you. 
  • There are several areas where your classes may be listed under in your account menu such as Masterclasses, Mastery Insights, Courses, and Programs. Make sure to check whichever one applies to your purchase.

Troubleshooting:

  • Unable to create a password for your new account - Try clearing your browser history or cookies or use a different device.

  • Unable to log in: 
    • Try resetting your password by going to: 

      https://app.milanart.com/forgot-password

    • Be sure to check all email folders for the email to reset your password. If you don't receive the password reset email, send a message to our platform host, Mighty Networks, by emailing help@mightynetworks.com.

    • Not receiving the email with the verification code needed to sign into your account? - Send a message to our platform host by emailing help@mightynetworks.com.